Refund policy

We offer a 14-day return policy, which means that within 14 days of receiving the product, you may apply for a return or exchange, and the shipping costs for returns or exchanges will be borne by our company. This return or exchange policy becomes invalid after 14 days.

Products returned must be brand new and unused.All original packaging, accessories, and manuals are required to be sent back with the item.

To start a return, you can contact us at info@usacoltrade.com. Please note that returns will need to be sent to the following address:10144 SW 128TH TERRACE, MIAMI, FL 33190，United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@usacoltrade.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

For orders that meet the return conditions, refunds will be processed within 2 business days, and the amount will be returned via the original payment method.